HICS Accredited

What is HICS

The Home Improvement Consumer Protection Scheme (HICS) protects consumers buying home improvements such as kitchens, bathrooms, bedrooms, double glazing, conservatories, solar panels, renewable energy products from HICS accredited members.

All HICS accredited members are continually vetted in many areas to ensure consumers are satisfied. All customers receive comprehensive protection throughout the buying, installation, after sales and guarantee experience.

If you want assurance that you’re protected, make sure you use a member of HICS.

Homeowners who use HICS members receive a comprehensive warranty from their installer, FREE access to a comprehensive dispute resolution service including: FREE mediation, FREE independent inspections at HICS discretion and a FREE independent Ombudsman service, FREE Deposit Protection Insurance (up to 25% of the contract value) and a FREE Insurance Backed Guarantee.

HICS members provide you, the customer, with all the protection and safeguards you need, ensuring you make the right choice when deciding where to place your order.

HICS provides comprehensive Consumer Protection within the UK Home Improvement Sector and gives consumers an advanced level of protection and confidence. The scheme’s Brand Ambassador is George Clarke.

Ensure your investment is safeguarded by using a HICS member. For further information about HICS visit: www.hicsscheme.org.uk.

resin bound suppliers

Consumer Protection, Made Simple:

Key Consumer Benefits:

resin bound suppliers

Vetted & Accredited Installers

All HICS members have successfully passed our strict accreditation process and are audited annually to ensure they adhere to our scheme rules.

resin bound suppliers

Free Deposit Protection Insurance

Any single or staged deposit payment paid to a HICS member will be protected should their installer cease to trade before completing the installation (up to the total 25% of the contract value).

resin bound suppliers

Free Stage Payment Protection

Any single or staged deposit payment paid to a HICS member will be protected should their installer cease to trade before completing the installation (up to the total of 25% of the contract value).

resin bound suppliers

Free Insurance Backed Guarantee (IBGs)

Every consumer Using a HICS member will receive a free IBG to protect the workmanship guarantee should their installer cease to trade upon completion of the contract.

resin bound suppliers

Alternative Dispute Resolution

HICS expert mediators are always on hand to help resolve any disputes which may arise between a consumer and any one of our members.

resin bound suppliers

Access to Ombudsman Services

Consumers using a HICS member will have free access to a highly regarded Ombudsman should we fail to resolve your dispute.

Benefits to Consumers

resin bound suppliers

HICS fully endorsed by George Clarke

Vetted and Accredited Installers

FREE Consumer Advice Line: 0800 0192 664

FREE Deposit Protection Insurance (up to 25% of the contract value)

FREE Insurance Backed Guarantee (for every customer)

FREE Mediation (to help fully resolve any disputes should they arise)

FREE Independent Inspections (to assist with installation or product defects at HICS discretion)

FREE access to an independent Ombudsman (to conclude disputes without incurring legal fees or costs)

CONTACT US
NOW

To discuss your requirements
and for a free quotation

Alternatively telephone